The Link App

Posted 13.12.2018

Having met Lauren and the team at the Link App and having a demo, we were keen to recommend the Link App to our clients as an easy-to-use professional-to-client communication platform. The App answers the unmet needs of security for solicitors firms is an impressive experience for clients whilst offering an affordable solution.

What is The Link App?

This is an easy-to-use professional-to-client communication platform answering the unmet needs of security for firms and an impressive experience for clients. Currently in the legal space. Our secure, feature-filled alternative to emails is used by firms standalone or integrated to send automated or bespoke updates to clients and much more. Our unique platform offers clients what they want: a dedicated place to view these updates via mobile app or a web portal.

Why Firms use The Link App?

  • Improving client experience is key to their success.
  • Drive efficiency. We can make them up to 34% more productive.
  • Innovation means future-proofing their firm in a changing world.
  • Stand out from the crowd. Differentiating them from the competition.
  • Secure. Reduce risks and protect from cybercrime.

 

What the Link App offers –

  • Interactive – Allowing clients to ‘request a call-back’, call, email or respond to messages directly via the app/web portal.
  • Document Sharing – Send any documents directly to your client’s mobile devices. Documents are automatically filed in the app/web portal for their convenience.
  • Client Portal – All of the functionality of the mobile app is also available to clients in a free website version, giving your clients a choice.
  • Milestones – Customised milestones that you set allow clients to track the progress of their case remotely, reducing unwanted progress-chasing interruptions.
  • E-Signing – Send forms or request e-signatures seamlessly and instantly to your clients. They can submit signatures directly from the mobile app.
  • Integration- We can integrate The Link App with your case or matter management system with off-the-shelf solutions or one customised to your needs; increasing efficiency even more.
  • Customisable – Workflows can be saved to suit your firm.
  • Push notifications – Clients are updated in an instant, straight to their phone/web portal and you can see when they have read your updates.

 

For additional information contact lauren@thelinkapp.co.uk

 

“...I have found them very knowledgeable and full of expertise In Legal Aid, Inter partes and High costs cases.

They are always at the end of the phone or email if myself or anyone else in the firm have a billing enquiry and would highly recommend them to any legal firm
”

Danielle Conaghan - Edwards Duthie Solicitors

“Having instructed Bidwell Henderson since they formed in 2014, I can say with enormous confidence that their Costs Draftsmen are the most knowledgeable, efficient and friendly Costs Draftsmen I have had the pleasure of working with.”

Abbie Huxley - Burke Niazi Solicitors

“KK Law have used many cost draftsman firms within the last 10 years but have finally found the firm that is the right fit for us ”

Their service is professional, efficient, accurate and they turn our files around quickly. The Admin, accounts and cost draftsman team are all friendly and knowledgeable.
I would not hesitate to recommend Bidwell Henderson to anyone in the legal profession, they have always gone the extra mile on all of our cases both standard and complex to help expedite our bill payment.

Heidi Murphy, KK Law

“I would have no hesitation in recommending their drafting and processing services.”

As one of our key strategic partners we have found Bidwell Henderson to be a very forward thinking and highly professional law costs drafting firm. They should be commended on their continual investment in staff training, quality controls and GDPR principles.

Specialising in billing through Tikit P4W they fit with our services portfolio perfectly. They consistently hit the mark first time – demonstrating the quality of their work and professionalism of their team, whilst more importantly improving client cashflow.

Gary Shaw, Accesspoint Legal

“The Bidwell Henderson team are an absolute pleasure to deal with”

The Bidwell Henderson team are an absolute pleasure to deal with as they are all so helpful and accommodating and deliver client focused services to suit business needs.

In addition to providing an efficient, tailored and exceptionally pro-active service – they strike the perfect balance of friendly and professional.

Kelly Pashley-Handford, Spencers Solicitors

“I have been practicing for almost 20 years and without a doubt Bidwell Henderson are the best cost lawyers and draftsmen I have ever instructed”

I have always found their managers and draftsmen to have detailed knowledge of current costs’ law, our case management system and to be knowledgeable and personable.
The managers Ann Henderson and Rebecca Bidwell are always on hand to support their cost draftsmen, and their strategic knowledge of how to manage the Legal Aid Agency costing process is invaluable and impressive.

Deborah Piccos, TV Edwards Solicitors