The Link App

Posted 13.12.2018

Having met Lauren and the team at the Link App and having a demo, we were keen to recommend the Link App to our clients as an easy-to-use professional-to-client communication platform. The App answers the unmet needs of security for solicitors firms is an impressive experience for clients whilst offering an affordable solution.

What is The Link App?

This is an easy-to-use professional-to-client communication platform answering the unmet needs of security for firms and an impressive experience for clients. Currently in the legal space. Our secure, feature-filled alternative to emails is used by firms standalone or integrated to send automated or bespoke updates to clients and much more. Our unique platform offers clients what they want: a dedicated place to view these updates via mobile app or a web portal.

Why Firms use The Link App?

  • Improving client experience is key to their success.
  • Drive efficiency. We can make them up to 34% more productive.
  • Innovation means future-proofing their firm in a changing world.
  • Stand out from the crowd. Differentiating them from the competition.
  • Secure. Reduce risks and protect from cybercrime.

 

What the Link App offers –

  • Interactive – Allowing clients to ‘request a call-back’, call, email or respond to messages directly via the app/web portal.
  • Document Sharing – Send any documents directly to your client’s mobile devices. Documents are automatically filed in the app/web portal for their convenience.
  • Client Portal – All of the functionality of the mobile app is also available to clients in a free website version, giving your clients a choice.
  • Milestones – Customised milestones that you set allow clients to track the progress of their case remotely, reducing unwanted progress-chasing interruptions.
  • E-Signing – Send forms or request e-signatures seamlessly and instantly to your clients. They can submit signatures directly from the mobile app.
  • Integration- We can integrate The Link App with your case or matter management system with off-the-shelf solutions or one customised to your needs; increasing efficiency even more.
  • Customisable – Workflows can be saved to suit your firm.
  • Push notifications – Clients are updated in an instant, straight to their phone/web portal and you can see when they have read your updates.

 

For additional information contact lauren@thelinkapp.co.uk

 

Danielle Conaghan - Edwards Duthie Solicitors

Abbie Huxley - Burke Niazi Solicitors

Their service is professional, efficient, accurate and they turn our files around quickly. The Admin, accounts and cost draftsman team are all friendly and knowledgeable.
I would not hesitate to recommend Bidwell Henderson to anyone in the legal profession, they have always gone the extra mile on all of our cases both standard and complex to help expedite our bill payment.

Heidi Murphy, KK Law

As one of our key strategic partners we have found Bidwell Henderson to be a very forward thinking and highly professional law costs drafting firm. They should be commended on their continual investment in staff training, quality controls and GDPR principles.

Specialising in billing through Tikit P4W they fit with our services portfolio perfectly. They consistently hit the mark first time – demonstrating the quality of their work and professionalism of their team, whilst more importantly improving client cashflow.

Gary Shaw, Accesspoint Legal

The Bidwell Henderson team are an absolute pleasure to deal with as they are all so helpful and accommodating and deliver client focused services to suit business needs.

In addition to providing an efficient, tailored and exceptionally pro-active service – they strike the perfect balance of friendly and professional.

Kelly Pashley-Handford, Spencers Solicitors

I have always found their managers and draftsmen to have detailed knowledge of current costs’ law, our case management system and to be knowledgeable and personable.
The managers Ann Henderson and Rebecca Bidwell are always on hand to support their cost draftsmen, and their strategic knowledge of how to manage the Legal Aid Agency costing process is invaluable and impressive.

Deborah Piccos, TV Edwards Solicitors