Privacy Policy2021-12-14T13:59:28+00:00
Bidwell Henderson

Privacy Policy

1. Statement:

Bidwell Henderson Costs Consultant Ltd believes your data is a precious commodity and know it is your right to total transparency and control on how we use it. We have implemented strong data privacy and security safeguards to ensure that you’re protected to the best extent we can.

This policy outlines what data we collect, how we use it and the safeguards we put in place to protect it.

Contact us at admin@bidwellhenderson.co.uk if you have any concerns, wish to request access to the data we hold on you or uphold any of your other rights.

This Privacy Policy is reviewed on a regular basis and was last reviewed on 8th December 2021. We will post the most current version on our website (https://bidwellhenderson.co.uk/privacy-policy). If a revision meaningfully reduces your rights, we will notify you.

2. Compliance:

Mark Bidwell is responsible for maintaining and implementing the Privacy Statement and Policy on behalf of Bidwell Henderson Costs Consultant Ltd. He carries out an annual review of the policy to verify it is in effective operation.

3. Our Promises:

We’re committed to your data privacy and security. As such we give you these promises:

  • We will only collect data about you that is relevant and necessary
  • Your data will only be held on systems that meet compliance standards.
  • Your data will only be accessed by those who need it and we will minimise the amount of data that is processed, wherever possible
  • We won’t share or sell your data to any third party outside of Bidwell Henderson Costs Consultant Ltd and our parent company Frenkel Topping plc unless you have agreed through explicit consent, we are required to share it by law or we need to fulfil our service commitments to you through a third party that meets our own privacy standards
  • We will always remember that it is your personal data, not ours. As such we will ensure complete transparency and openness with you
  • We respect your rights as outlined in the next section and will respond to all requests promptly
  • We will not transfer or process your data in any Third Country without informing you and ensuring the same levels of data protection we enforce are in place.

4. Your Rights:

You have the following rights over any data Bidwell Henderson Costs Consultant Ltd holds about you:

  • Right to object to processing at any time
  • Right to opt out of marketing at any time
  • Right to have inaccurate data corrected
  • Right to erasure of personal data from our database (unless we’re legally obliged to keep it)
  • Right to export of personal data

If you would like to exercise these rights please contact Claire Mason at claire.mason@frenkeltopping.co.uk.

5. Collecting Data:

We collect information about you in three key ways:

  • Passive – you give us information on our website, email us, call us, meet one of us at events or meetings or approach us on social media
  • Proactive – this is data about you that we may hold from referrals, resellers or proactive marketing activity
  • Reactive – Our main business activity is as a Processor for our clients. As such we will be passed personal data in the course of fulfilling our contracts.

We may use automated analytics and tracking systems for email, document management and marketing activities so that we can protect and optimise our service and deliver relevant marketing.

We try and minimise the personal data held on you. Typically, this is restricted to:

  • Your personal contact details – email address, phone numbers, business related social media page such as LinkedIn, source of your data and legal reason for the holding of your information
  • Your company details – as above but also address, website and other public held information including credit rating and invoicing details if relevant
  • Transmitted information – such as emails, texts, messaging, phone call information and recordings, voice mails, email, meeting notes and document tracking information

We make it policy not to connect any social media feeds or store any social media you may post to our systems, with the exception of private messages.

Why do we need to collect and use your personal data?

The primary legal basis that we intend to use for the processing of your data is Contract. The information that we collect is essential for us to be able to carry out the services that you require from us effectively.

How will we use the information about you?

We collect information about you in order to provide you with the services for which you engage us.

6. Cookies:

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We will use your information collected from the website to personalise your repeat visits to the site.

We use cookies to track visitor use of the website and to compile statistical reports on website activity.

For further information visit http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Please see the Cookie Policy on our website for further information www.bidwellhenderson.co.uk

7. Storing Data:

Data is stored on encrypted systems on-premise and on hosted cloud services such as Microsoft Office 365, in transit and at rest. A list of these systems will be provided on request. Please send any request to Claire Mason at claire.mason@frenkeltopping.co.uk.

As such, some data will either be in UK and EU data centres or on US based servers that are covered by Privacy Shield Agreements. We review suppliers for data security compliance to ensure your data is safe and track where your data is held.

We use your data to market to you if you have consented us to or if we believe we have a legitimate interest in doing so, fulfil contractual arrangements or for other agreed purposes.  Calls may be recorded for information holding, quality and training purposes. Our email, document management and website analytics are used for information purposes and to track breaches of copyright. All our processes are mapped and are subject to various internal policies to ensure that your data privacy and security.

8. Retention

Our data retention policy is as follows:

  • 12 months for any prospect marketing data unless responded to by the data subject in which case 12 months from the last contact
  • 72 months following the end of any Service Agreement with a client
  • 36 months for all supplier, reseller or other contacts not covered above from point of last contact 

All the above are carried out during the nearest data review which are typically carried out annually in May.

9. Data Permissions:

Every email sent from Bidwell Henderson Costs Consultant Ltd allows you to opt out of receiving emails from us, except for the purposes of fulfilling any contractual arrangements.

You can also send us an email to admin@bidwellhenderson.co.uk and request to opt out, view, export or delete your data.

If you request for your data to be deleted, your name and email address will be added to an exceptions list and all other data removed.

10. Third Parties:

We will never share or sell your personal data for marketing purposes with third parties without your consent.

Where you have consented to receiving information regarding other products and services from Frenkel Topping Group plc and other firms within the group, your data will be shared with other firms in the Group for this purpose and contact details stored on a Group Client Management System (CRM). The Group CRM will be operated by Frenkel Topping Group plc. A copy of their Privacy Policy can be found on www.frenkeltoppinggroup.co.uk You can withdraw consent at any time and your data will be removed.

We will only share information where agents, resellers or suppliers are involved in the delivery of your service. In such cases we will first try and anonymise the data, or minimise it to the fullest extent possible.

Where third parties are involved in processing your data, we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with our written instructions.

Where it is necessary for your personal data to be forwarded to a third party, we will use appropriate security measures to protect your personal data in transit such as password protection and/or encryption of data.

Our website and other materials sent to you may contain links to other third party websites. We’re not responsible for the content or your data privacy on these sites.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email admin@bidwellhenderson.co.uk or write to us at 1 Lea Bank, Broadmeadows, South Normanton, Alfreton, Derbyshire, DE55 3LH.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect. Please also contact us if there are changes to your client’s personal data so that it remains up to date.

What can you do if you are unhappy with how your personal data is processed?

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.  Telephone  0303 123 1113 (local rate).

11. Copyright

This document and the information contained therein is based on a template and reproduced under license by Fifth Square Ltd. When used in part or wholly, Fifth Square Ltd will be credited and license attributed. You may not reproduce, transcribe, disseminate, translate into any language in any form by any means for the benefit of any other Business, Organisation or Entity without permission of Fifth Square Ltd for either commercial or non-commercial purposes.

The information contained in this document represents the current view of the author on the issue discussed as of the date of publication and is subject to change without notice. In the absence of any specific provision, this document has consultative status only. The Author shall not be liable for technical or editorial errors or omissions contained herein, although it has used reasonable endeavours to ensure accuracy and correct understanding.

“We are really enjoying working with your firm and have found your staff to be excellent and very professional.”

Sara Taylor, Hammersmith & Fulham Law Centre

“…I have found them very knowledgeable and full of expertise In Legal Aid, Inter partes and High costs cases. They are always at the end of the phone or email if myself or anyone else in the firm have a billing enquiry and would highly recommend them to any legal firm.”

Danielle Conaghan, Edwards Duthie Solicitors

“Having instructed Bidwell Henderson since they formed in 2014, I can say with enormous confidence that their Costs Draftsmen are the most knowledgeable, efficient and friendly Costs Draftsmen I have had the pleasure of working with.”

Abbie Huxley, Burke Niazi Solicitors

“KK Law have used many cost draftsman firms within the last 10 years but have finally found the firm that is the right fit for us. Their service is professional, efficient, accurate and they turn our files around quickly. The Admin, accounts and cost draftsman team are all friendly and knowledgeable.

I would not hesitate to recommend Bidwell Henderson to anyone in the legal profession, they have always gone the extra mile on all of our cases both standard and complex to help expedite our bill payment.”

Heidi Murphy, KK Law

“I would have no hesitation in recommending their drafting and processing services. As one of our key strategic partners we have found Bidwell Henderson to be a very forward thinking and highly professional law costs drafting firm. They should be commended on their continual investment in staff training, quality controls and GDPR principles.

Specialising in billing through Tikit P4W they fit with our services portfolio perfectly. They consistently hit the mark first time – demonstrating the quality of their work and professionalism of their team, whilst more importantly improving client cashflow.”

Gary Shaw, Accesspoint Legal

“The Bidwell Henderson team are an absolute pleasure to deal with as they are all so helpful and accommodating and deliver client focused services to suit business needs. In addition to providing an efficient, tailored and exceptionally pro-active service – they strike the perfect balance of friendly and professional.

Kelly Pashley-Handford, Spencers Solicitors

“I have really appreciated working together on billing, I would be lost without Heather Shipley and the team at BH in the since the firm started!”

Amy Butler, Atkins & Palmer
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