COVID19 update – FREE Courier and DX services remain in operation

Posted 05.04.2020

I realise this is a busy and difficult time but I wanted to personally reach out and update you on the current situation at Bidwell Henderson.

Our DX 16906 Alfreton is being monitored during the week and our free courier collection and delivery service is fully operational.

Bidwell Henderson is open and able to provide the same exceptional level of service our clients expect. It isn’t quite business as usual as we have temporarily closed our Newcastle office to protect our team and we are working with skeleton staff in our head office in Alfreton. However, our team are all able to work securely from home using our secure VPN and 2 factor authentication.

While we are chatting I’d like to take this opportunity to publicly thank our team for the incredible effort they continue to provide during these troubles times. Quite frankly our team are amazing. They have had to deal with huge amount of work to ensure our solicitor client’s cashflow is maintained. They are all isolated at home with their families and are continuing to exceed our expectations and provide legal billing services to our solicitor clients so they can provide vital legal services to some of the most vulnerable people in society.

To support our solicitor clients and our team we have created new services we would like to tell you about:

Book a slot courier collection

We now have a direct local courier collection of files from firms within a 20 mile radius of Chesterfield every Wednesday, allowing clients to book time slots rather than having to wait for a collection from our usual courier service and avoiding the need for them to travel to the DX to drop off files. You can book a slot via admin@bidwellhenderson.co.uk

Free remote billing review

In this crisis a number of our clients have asked about how they can send files to us remotely. We offer a number of solutions which save our clients time, money and inconvenience wherever we can. Some of the options are listed below. If you would like to arrange a free review please email rebecca.bidwell@bidwellhenderson.co.uk and we will arrange a conference call with our Head of IT.

  • Remote Desktop Connection to access your Case Management System
  • Mimecast Large File Send
  • Secure File Transfer
  • Email
  • Password Protected Discs or Memory Sticks

We wish you all well in this difficult time. Please be assured we are going to do all we can to support our clients and our team to keep vital billing pipelines flowing.

Sara Taylor - Hammersmith & Fulham Law Centre

Danielle Conaghan - Edwards Duthie Solicitors

Abbie Huxley - Burke Niazi Solicitors

Their service is professional, efficient, accurate and they turn our files around quickly. The Admin, accounts and cost draftsman team are all friendly and knowledgeable.
I would not hesitate to recommend Bidwell Henderson to anyone in the legal profession, they have always gone the extra mile on all of our cases both standard and complex to help expedite our bill payment.

Heidi Murphy, KK Law

As one of our key strategic partners we have found Bidwell Henderson to be a very forward thinking and highly professional law costs drafting firm. They should be commended on their continual investment in staff training, quality controls and GDPR principles.

Specialising in billing through Tikit P4W they fit with our services portfolio perfectly. They consistently hit the mark first time – demonstrating the quality of their work and professionalism of their team, whilst more importantly improving client cashflow.

Gary Shaw, Accesspoint Legal

The Bidwell Henderson team are an absolute pleasure to deal with as they are all so helpful and accommodating and deliver client focused services to suit business needs.

In addition to providing an efficient, tailored and exceptionally pro-active service – they strike the perfect balance of friendly and professional.

Kelly Pashley-Handford, Spencers Solicitors