Further to the Government’s latest coronavirus recommendation regarding non-essential contact with others, we thought it important to let you know our plans for the coming days and weeks. Our priority is the protection of our best asset, our team. Please be assured that our robust business continuity plans mean that we have prepared for all eventualities. We are in a strong position to be able to maintain the same standards of service that you have been accustomed to.
We have spent the last couple of weeks strengthening and testing contingency plans to ensure we can enable all team members to work remotely and continue to provide full support to you. Our IT and phone systems are set up to enable all staff to work and communicate with you remotely. Data files will continue to be located on secure offsite servers and we are accessing them and our office servers via a Virtual Private Network with 2 factor authentication. Any case management system based files remain fully accessible to us as usual.
Please be assured that we are 100% committed to maintaining business as usual, to ensure you continue to receive the highest quality, seamless service without disruption, wherever possible. We aim to ensure that any changes to our processes will be kept to a minimum and you shouldn’t notice any change but if you have any concerns with how these arrangements may impact on services, please do get in touch. If there are any changes to your business planning/processes which you wish to discuss with us to enable your costs drafting and billing to continue then please do get in touch also.
Collection and delivery of files / Using the DX
Courier collections and deliveries to and from our head office in Alfreton will continue as normal until further notice. You can continue to arrange a courier via firstname.lastname@example.org. The DX will continue to be monitored daily during the working week by our skeleton staff.
Files which would normally be courier delivered to our Newcastle office will be delivered to our Alfreton office from today. We will maintain a level of skeleton staff working in the Alfreton office to cover the courier and the DX. Please be assured that the work will continue to be allocated to the Newcastle team. Please send any work in the DX to DX 16906 Alfreton.
Accessing case management systems
If you do not currently utilise our very popular remote billing service and would like to hear more about this service please contact email@example.com.
We specialise in working with all types of case management systems remotely (including Tikit P4W, Alpha Law, Solace, Citrix, Proclaim etc). We specialise in accessing case management systems remotely via secure VPN / RDC. This saves our clients the time and cost involved in printing, scanning or delivering files to us and means we can allocate files quicker. With the current situation with COVID19 this could be a good opportunity to discuss how we could support you in this regard. Please contact firstname.lastname@example.org for details.
Our Legal cashiering, Uploading, Processing and Management of legal aid cases and High Costs Cases service
For all clients who use the below four services please be assured that our robust business continuity plans mean that we have prepared for all eventualities:
We have a team of Processing Administrators, cashiers and Managers who will continue to process work through to payment. We do not anticipate any downtime in relation to these services.
If you have any questions or would like to talk to us about anything in particular you can call us at any time or email as usual.
“"We are really enjoying working with your firm and have found your staff to be excellent and very professional."”
“...I have found them very knowledgeable and full of expertise In Legal Aid, Inter partes and High costs cases.
They are always at the end of the phone or email if myself or anyone else in the firm have a billing enquiry and would highly recommend them to any legal firm
“Having instructed Bidwell Henderson since they formed in 2014, I can say with enormous confidence that their Costs Draftsmen are the most knowledgeable, efficient and friendly Costs Draftsmen I have had the pleasure of working with.”
“KK Law have used many cost draftsman firms within the last 10 years but have finally found the firm that is the right fit for us ”
Their service is professional, efficient, accurate and they turn our files around quickly. The Admin, accounts and cost draftsman team are all friendly and knowledgeable.
I would not hesitate to recommend Bidwell Henderson to anyone in the legal profession, they have always gone the extra mile on all of our cases both standard and complex to help expedite our bill payment.
“I would have no hesitation in recommending their drafting and processing services.”
As one of our key strategic partners we have found Bidwell Henderson to be a very forward thinking and highly professional law costs drafting firm. They should be commended on their continual investment in staff training, quality controls and GDPR principles.
Specialising in billing through Tikit P4W they fit with our services portfolio perfectly. They consistently hit the mark first time – demonstrating the quality of their work and professionalism of their team, whilst more importantly improving client cashflow.
“The Bidwell Henderson team are an absolute pleasure to deal with”
The Bidwell Henderson team are an absolute pleasure to deal with as they are all so helpful and accommodating and deliver client focused services to suit business needs.
In addition to providing an efficient, tailored and exceptionally pro-active service – they strike the perfect balance of friendly and professional.